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ZAMORA MART — Return & Refund Policy
At Zamora Mart, we want you to shop with confidence. If you are not completely satisfied with your purchase, please contact us and we will guide you through the return process.
1. Return Period
We accept eligible return requests within 30 days of receiving your order.
To be eligible for a return, the item must:
* Be unused and in the same condition as received
* Be in its original packaging
* Include original tags/accessories where applicable
* Be accompanied by proof of purchase or order details
2. How to Request a Return
To request a return, please contact us at:
Email: zamoramart580@gmail.com
Please include your order number, product name, reason for return, and photos/videos where applicable.
Do not send an item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
3. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order number and clear photos/videos of the issue.
We will review the issue and, where applicable, arrange an appropriate solution such as a replacement, repair, or refund.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
* Used personal-care or hygiene products
* Products that have been opened or used where health/hygiene considerations apply
* Customized or personalized products
* Perishable products
* Gift cards
* Items specifically marked as non-returnable on the product page
If you are unsure whether your product is eligible for return, contact us before sending it back.
5. Sale Items
Return eligibility for sale or promotional items will be stated on the relevant product page or promotion terms.
6. Exchanges
If you receive a defective, damaged, or incorrect item, please contact us first.
For other exchange requests, the original item may need to be returned and a new order placed separately, subject to product availability and our return conditions.
7. Return Shipping
Return shipping arrangements and costs may depend on the reason for the return.
If the item is defective, damaged, or incorrectly supplied by us, please contact us before arranging a return so we can provide the appropriate instructions.
For other eligible returns, any applicable return-shipping costs will be communicated before the return is processed.
8. Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable original payment method where available.
For Cash on Delivery (COD) orders, we will contact you to arrange the appropriate refund method.
Refund processing times may vary depending on the payment method and financial institution.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed, dispatched, or handed over for delivery, cancellation may no longer be possible, and the applicable return procedure may apply.
10. Contact Us
For questions about returns, refunds, exchanges, or damaged products:
Zamora Mart
Email: zamoramart580@gmail.com
Website: zamoramart.shop